Only $1 /Hour Technical Assistance *More Offers

Technical Support

RACKSREADY is committed to create Lifetime Customer Relationships with our clients, hence maintains a healthy relation with client by online help provided in two effective ways:

  • Free tech support
  • Paid tech support

RACKSREADY gives Free technical support through our powerful support system by Live chat, Email and through phone calls.

Live chat

Our Live chat works in 3 simple ways with:

  • Starting a live chat session.
  • Establishing a connection with the related technical person for support.
  • Fixing the problem by diagnosing it as early as possible.
Email Support

For customer relationship management and data transmission Email support has become very essential. Hence RACKSREADY provides email service for increased customer satisfaction where our technical support teams will answer to receive customer queries through mails promptly.

Voice Call

For instant voice support give us a call on our toll free number +164-684-47733 for US customers and +852-580-84949 for Hong Kong customers. Our support tools will guide our customers through a detailed step by step process with no hassle of waiting or being put on hold. Our customers are promised to get answers to all your queries starting from common to very complex queries our technical teams will be available 24/7 in your service. Depending on the needs of outsourced business and type of project pricing for paid technical supports differs. There may be various factors that contribute to pricing like how many people addressed an issue, time taken for each call and each incident. Based on cost per hour, cost per minute of a call, level of difficulty for service provided and how many people used for an issue also comes under costs. RACKSREADY paid outsourcing technical support for various outside projects will bring you with lots of advantages like:

  • Customer increased level of satisfaction
  • High income due to reduced operational costs
  • Advancement in service availability and delivery
  • Capabilities to give service in multiple languages

For the purpose of direct technical assistance and prompt service on call we use our Amc services (Annual Maintenance Contract ). RACKSREADY provides Annual maintenance contract at a fixed cost per annum, during the maintenance period no additional expenses, for continuous support, new updates, new features subscribing for Amc is mandatory. We provide service professional who are well trained for assuring good service. During office hours unlimited online support through phone/internet is available for our clients. We absolutely understand that it is not possible to wait for technical support and service while your work is ready hence our Annual Maintenance package will always ensure that you will get good service and support when it is needed.